Skills & Expertise

Performance Optimization • Consulting • Vendor Relations • Contract Negotiation • Budgeting • Process Improvement • Process Re-Engineering • Project Management • Information Security Roadmapping • Financial Reporting • Strategic Analysis / Planning • Help Desk & NOC Operations • Vulnerability & Penetration Testing • Client Relationship Management • Business Strategy • Executive Level Relationship Management • Technology Integration • Team Building • BCP • Cloud Ops • Dev Ops • PCI DSS, SOX, ISO27001

Professional Experience

SugarCRM., Cupertino, CA: Vice President of Information Technology and Security 2013 - Present

Provide strategic leadership and direction for the re-alignment, re-engineering and rebuilding of Information Technology, Internal Applications (software) and Information Security groups to umbrella the Enterprise and empower the business for success.

• Strategized and guided the re-alignment and re-development of the Information Technology, Internal Applications, and Information Security groups.
• Transformed the IT, Internal Applications, and Information Security departments to highly functional divisions, elevating employee morale and empowering staff through technology.
• Directly managed large-scale system and software development projects resulting in increased functionality and usability, as well as visibility and integration to our core product.
• Significantly increased and improved cross-functional communications across silos to unify the information flow and vision across all functional departments.
• Built and deployed a global, cross-functional Information Security program including product integrations, process realignment and audit compliance.
• Created an Enterprise Architecture program charter to roadmap from zero data analytics to a fully functional BI / Data warehouse.

Peets Coffee & Tea., Emeryville, CA: Director Network, Infrastructure & Security 2010 - 2013

Deliver overall vision and leadership to the development and implementation of innovative programs that support the organization’s mission and strategic goals. Establish business alignment in all areas as a result of collaborative and value-driven approach. Responsibilities include application development; database and enterprise content management; as well as global network connectivity, telecommunications and Information Security. Analyze, review, and enhance existing programs, increase operating efficiency and adapt to new requirements. Maintain Enterprise security, PCI Level 1, and Sarbanes Oxley compliance, and define and execute against ongoing information security strategy and assumption of risk.

• Improved visibility and accountability through regular communications across all areas of business. Create strategy based on the business direction and requirements for the one to three year plan.
• Introduced Enterprise Class services and support to enhance user experiences while increasing productivity and visibility.
• Rationalized service and support contracts resulting in significant year over year savings.

Cafepress., San Mateo, CA: Director Network, Infrastructure & Security 2007 - 2010

Provided strategic technology leadership, vision and technology roadmap for the IT Department at corporate head quarters and Louisville production facility. Led the effective execution of technology strategy for technology platforms, partnerships, and external relationships. Identified strategic methods to achieve top performance, eliminating waste and reducing expenses. Supported company-wide direction in areas of policy and planning for data processing and related functions. Managed multimillion-dollar budget while working to reduce bottom-line expenses. Served as IT subject matter expert in strategic business planning to ensure IT alignment; create and maintain Enterprise security strategy as well as PCI policies and procedures. Provided oversight of application deployment, desktop support, IT procurement and vendor relations, and hiring/training of staff within multiple corporate locations.

• Increased performance threefold empowering business to achieve growth of $60,000,000 in one year through redesign of core ecommerce application layer providing multi-layer redundancy.
• Led architectural design and deployment of critical 150,000 sq. ft. production facility network and internal data centers while achieving budget and schedule objectives with zero downtime.
• Improved enterprise productivity significantly through restructuring of IT processes, interdepartmental communications and through integration of services and support across all areas.

Synaptics., Santa Clara, CA: Global Information Technology Director2001 - 2007

Provided direction and oversight of global team responsible for the development, deployment, and management of multi- platform infrastructure across six national and international locations, servicing 450 employees, with 24 / 7 support. Managed $2,000,000+ budget. Orchestrated staff development, managed client and vendor relationships, and implemented policies and procedures to ensure the highest quality of service delivered. Aligned IT team with business units to build business expertise and improve quality and response time, in support of firm conferences, annual meetings, and daily operations. Led full life cycle deployment of critical Enterprise Resource Planning (ERP) system including platform selection; managed vendor relationships; established enterprise-wide security policies and disaster recovery plan.

• Increased performance threefold empowering business to achieve growth of $60,000,000 in one year through redesign of core ecommerce application layer providing multi-layer redundancy.
• Led architectural design and deployment of critical 150,000 sq. ft. production facility network and internal data centers while achieving budget and schedule objectives with zero downtime.
• Improved enterprise productivity significantly through restructuring of IT processes, interdepartmental communications and through integration of services and support across all areas.